Ghana New Jobs Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Ghana New Jobs Recruitment 2021.

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We are recruiting to fill the following positions below:

Job Vacancy For Administrative Secretary

Job Description

• Answer telephones and take messages or transfer calls
• Schedule appointments and update event calendars
• Arrange staff meetings
• Handle incoming and outgoing mail and faxes
• Prepare memos, invoices, or other reports
• Edit documents
• Maintain databases and filing systems, whether electronic or paper
• Perform basic bookkeeping
• prepare and manage correspondence, reports and documents
• organize and coordinate meetings, conferences, travel arrangements
• take,type and distribute minutes of meetings
• implement and maintain office systems
• maintain schedules and calendars
• arrange and confirm appointments
• organize internal and external events
• handle incoming emails, mail and other material
• set up and maintain document management systems
• set up work procedures
• collate information
• maintain databases
• communicate verbally and in writing to answer inquiries and provide

Qualification Required & Experience

• verbal and written communication skills
• attention to detail
• confidentiality
• planning and organizing
• time management
• interpersonal skills
• customer-service orientation
• initiative
• reliability
• stress tolerance
• HND minimum
• 4 years work experience

Location: Tema

How To Apply For The Job

C.V. ‘s should be sent via:

bluemasters88@gmail.com indicating the position as the subject of the e-mail

Closing Date: 28 February, 2021


Job Vacancy For Client Service Rep

Job Duties and Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Respond and manage multiple inbound calls from customers
• Listen and interact with clients to identify and provide solutions effective for meeting their needs
• Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
• Provide clients with information on company products and services in order to address their inquiries
• Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
• Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
• Utilize computer systems in maintaining record of customer calls and account information
• Collect important customer information such as phone number and address when processing payment
• Address client inquiries regarding warranty agreements and conditions of sale
• Escalate complex customer issues to customer service supervisors or managers for effective resolution
• Maintain an up-to-date knowledge of company products and services so as to effectively respond to client inquiries
• Evaluate client needs to determine the strategy most effective in meeting their requirements
• Respond to billing complaints by facilitating product exchange, refund or bill adjustment
• Obtain relevant information in order to verify the authenticity of a complaint
• Follow up on customers to ensure they are satisfied with received product/services.

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Qualification Required & Experience

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree

Location: Dansoman,Accra

How To Apply For The Job

C.V.s should be sent via:

bluemasters88@gmail.com indicating the position as the subject of the e-mail

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Closing Date: 28 February, 2021

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